Creating safe environments for agents and customers

We want to help our clients lower peoples utility bills and their carbon emissions. So we provide telesales and marketing teams up and down the country. When coronavirus (COVID-19) lockdown measures began earlier this year, we paused our telesales programme.

 Following government advice as the lockdown eased across the UK, we began trialling telesales and marketing again from 22 June 2020.

 We started with 30 independent sales advisors for a trial period of 2 weeks in the following areas:
·       Kent
·       Watford
·       Belfast 
·       London
·       Nottingham
·       Southampton
In July we increased the number of Sales Advisors to 120. They are working across most of England.

Sales Advisors are provided with personal protective equipment
Safety is our priority. We're following social distancing guidelines and providing personal protective equipment (PPE) as advised by the government and the NHS, including:
·       face masks
·       no-contact door openers
·       anti-bacterial gel
·       anti-bacterial wipes

Creating safe environments for agents and customers

 Sales Advisors will also take the following precautions:

·       Perform a personal health check - if an Independent Sales Advisor has coronavirus symptoms they will be referred to the NHS and withdrawn from the marketing programme

·       They will be required to take their temperature daily with a non-contact thermometer before entering any office space and starting their day

·       If they've tested positive for coronavirus, or been in contact with someone who's tested positive, they will self-isolate and withdrawn from the programme until safe to return

·       They will follow NHS guidelines and maintain good hygiene levels, including washing and sanitising their hands with anti-bacterial gel regularly throughout the day

·       Sales Advisors will not enter a resident's property even if they have been invited inside

Our representatives always wear an ID badge.
If you are not sure if someone approaching you works for us, ask to see their ID badge. It will have their full name, photo and unique ID – a combination of letters and numbers that is 9 to 11 digits long, for example, 'MECR9857001'. Email the ID to us at, and we can verify it for you.

 We know it might not be possible to take a photo right now, while we are all keeping our distance. So please ask the Sales Advisor for their full name and agent ID instead.

We want your feedback.

We're keeping a close eye on how our teams get on. So if you've met one of our Independent Sales Advisors, we'd love to know how it went. Let us know at via email or phone asap.