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Hornet Global Communications focuses on telesales, sales & marketing as we believe this is the only natural way to build a relationship. We lead conversations on your brand with consumers, understanding their needs, wants and expectations. To ensure that you made the best decision for your business when you decided to outsource your sales and marketing.

 

CULTURE

The way we work at Hornet is guided by a distinct set of highly valued habits. These values represent the way we do business and are a crucial part of how we operate. Together, they make up our constitution for how we approach business and treat each other and our clients.


Our Culture is not just a list of values and words on paper. Instead, they have well thought out actions that represent who we are and what we do for our clients. The way we work at Hornet is guided by a distinct set of highly valued behaviour’s. These values represent the way we do business and are a crucial part of how we operate. Together, they make up our constitution for how we approach business and how we treat each other and our clients.

INTEGRITY

• We do what is right, not what is easy, and work on what is vital, not easiest.
• We decide what is best in the long term, not what is easiest.
• We deal with an issue now rather than put it off.
• If we say we are going to do something, we do it. If we do something, we do it well.
• Our actions and words match.
• We consistently example integrity and the behaviours we value.

SERVICE

• We exist to serve and support our clients
• They are the soul of our business.
• We service and support our clients by exhibiting professionalism, acquiring profitable customers, providing consistent customer acquisitions, accurate and timely reporting and billing, flexibility in our operations and excellent customer service.
• Our example of excellence and attention to detail will elevate their standards, and we are responsible for setting the bar high.
• Only through collaboration will we become a great company.
• Many minds are better than one. Solutions, processes and systems are best developed in a productive environment.
• We respect each other, and yet we’re comfortable disagreeing with each other.
• Our responsibility is to voice our opinions and ideas, although they may not be popular. We should strive to develop the best ideas and make sure we do not go down a path led by the loudest person.
• We are accountable for the tasks we commit to complete, so we do not let each other down.
• We realise that in working together, we get the right things done more efficiently. Respect and Get Every Brain in the Game.
• We recognise each of us has unique skills, talents and perspectives that contribute to our success.
• We value and appreciate each others contribution and thought to improve their personal development.
• In all interactions, we first seek to understand the other person’s perspective and are open-minded to their suggestions and input.
• Every person will be treated with dignity and respect.

COMMUNICATION AND CANDID DISCUSSION

• We understand that we cannot improve as people or as a business without open communication and candid, constant feedback.
• It is our responsibility to cultivate an environment where openness and truth are encouraged and rewarded.
• We do not respond angrily or defensively when people disagree, bring up issues or find fault.
• We dare to voice our opinions, even if we perceive another person as more assertive or more dominant.
• We feel comfortable disagreeing with anyone, analysing pros and cons, listening open-mindedly to others’ ideas, encouraging ideas from all levels, and asking the how and what questions.
• We are not afraid to speak our mind or express ideas – even if we say something “stupid.”
• We keep thinking of better ways to improve every aspect of the business. We need to listen to ideas without immediately saying “no.” When brainstorming, we listen to all ideas and write them down before discussing any of them.

EXECUTION

• We set ourselves goals, make plans to accomplish these goals, execute these plans, follow up and give recognition for timely accomplishments, are accountable for our performance and brainstorm how to better achieve these goals.
• We organise and structure our business, projects and tasks around the results we need to achieve. We evaluate our progress regularly.
• If we are not producing results, we are open-minded enough to look at alternate solutions.
• We will not be tied to ideas, projects or tasks because we thought of them.
• We will be measured based on results.
• We reward and recognise proactive people who make themselves responsible for deadlines, results, and finding the root of problems.